VARIOUS WAYS TO REACH YOUR CUSTOMERS.
ICS provides a central cross channel platform for all business critical processes in the B2C subscription business, with full integration of all CRM processes.
A central customer account, where all activities, sales and service channels converge, ensures end-to-end coverage of all multi-channel and cross-channel activities.
Based on a modular, component-based software architecture, complete coverage of the B2C business is possible, but only partial components can be explicitly connected as a supplement to a local application system. ICS can also be used as a central marketplace.
Our scope includes:
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product / offer / price management
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customer management (contract and subscription, segmentation, etc.)
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handling of all order / delivery / invoice / return processes
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customer care / customer service processes
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customer retention and loyalty systems
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operational and analytical CRM processes
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central event-based customer communication engine (e-mail, SMS, paper) for operational messages and campaigns