ICS. THE SOFTWARE THAT CONNECTS.

COMPREHENSIVE

Covering all business-critical processes for retail and subscription business.

Modular

Component driven architecture offers enormous flexibility and short time-to-market.

Out of the box

Implementation and configuration process fast and easy to handle.

OMNI-CHANNEL

Cross / multi-channel processes, information available in real time.

Real

First-class support from agile team, direct paths, more than 35 years experience in business.

Being successful in B2C business means building a long-term relationship with your customers. A relationship in which learning, anticipation and first-class service are provided across all sales channels.

Customer relationship which:

  • is turning one-time contacts into permanent loyal customers

  • is based on centralized detailed information

  • makes it possible to provide excellent service to all customers and to anticipate and serve possible requests

  • gives your customers a good feeling and

  • generates a high customer lifecycle value for your company from an economic point of view.

We are your partner
in case customer relationship is on your agenda.

"

ICS offers a comprehensive B2C platform for the customer loyalty process, which maps all customer and product-oriented processes on the basis of centrally stored detailed customer information. Simple, comprehensive and uncomplicated.

Nicola Lodato

CEO, FLS

"

THE HEART OF OUR MODULAR SOFTWARE SYSTEM:

  • Customer Management and Customer Care

  • Customer segmentation and community management

  • Product and offer management

  • Order and sales management

  • Analytical and operational CRM

  • Customer Communication Engine (e-mail, SMS, paper)

However you serve your customers via web, mobile apps, physical stores, call center hotlines or by means of paper orders - ICS Software is the perfect system for you.

If you have a question for us:

Contact

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